Wisdom Live View and Co-Browsing for website visitors is supported by 95.7% of US browsers, 92.85% globally. For agents and administrators using the Wisdom service, only versions of Chrome, Firefox, and IE Edge released within the last year are officially supported. The limiting factor on both the recording and replay side of Wisdom is browser support for Mutation Observers. End user browser extensions and configurations may impact actual rates of support.
Key Support Figures
- Visitor Support
- Required browser feature: Mutation Observers
- Global Support: 92.85%
- U.S.A: 95.7%
- Canada: 91.42%
- Admin View Supported Browsers
- When supported, connections are upgraded from long-polling to web sockets.
While certain recording modules are limited to certain browsers, overall the major compatibility bottleneck for Wisdom Live View is the Mutation Observer.
|Opera Mobile for Android||37||Used v42. 100 Million + Downloads ( across all versions )|
|Chrome for Android||61||1 Billion + Downloads ( across all versions )|
|Firefox for Android||55||100 Million + ( across all versions )|
|Internet Explorer Mobile||11|
|UC Browser for Android||11.4|
|Samsung Internet for Android||4|
|Opera Mini||NO||100 Thousand + downloads ( 2.7% Global, 0.1% USA 0.25% Canada )|
There are well over 50 alternative web browsers used globally, comprising an approximate global market share of less than 3%. Many alternative browsers are customized forks of open-source browsers such as Webkit/Chromium. Testing support for each browser running each version and operating system is a challenging and time consuming feat. As we learn more, we’ll update the table below, on a best efforts basis.